Frequently Asked Questions
Everything you need to know about your next tech upgrade
What kind of warranty comes with my electronics?
All products at Canvas Store come with a standard 12-month manufacturer warranty covering technical defects. We also offer extended protection plans for accidental damage at checkout.
How long does shipping take for high-value gadgets?
Standard shipping typically takes 3-5 business days. For high-value items, we use insured premium couriers and require a signature upon delivery to ensure your tech arrives safely.
Can I return a device if I have already opened the box?
Yes, we offer a 30-day return policy. However, opened electronics must be in original condition with all accessories and packaging to be eligible for a full refund.
Are the products sold on Canvas Store brand new or refurbished?
We primarily sell brand new, factory-sealed electronics. If an item is certified refurbished, it will be clearly labeled on the product page and include its own specific warranty terms.
Do you offer technical support if I have trouble setting up my device?
Absolutely. Our dedicated tech support team is available via live chat and email from 9 AM to 6 PM EST to help you with installation, syncing, or troubleshooting.
Which payment methods do you accept for large purchases?
We accept all major credit cards, PayPal, and Apple Pay. For larger investments, we also offer flexible financing options through Klarna and Affirm.